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BulliesOut’s e-mentoring connects those affected by bullying behaviour, historical bullying and other issues caused by bullying behaviour, with trained, inspirational professionals, who provide support and help them make confident and informed decisions about their future.

Our e-mentoring:

  • Is a high impact, cost-effective and flexible way to engage with people, who can send messages via email to their mentor anywhere at any time.
  • Is not restricted by geography.
  • Is completely safe. All mentors are fully trained, DBS-checked and all messages are screened for inappropriate content.
  • Benefits mentors and mentees. It fits around a busy schedule, requires no travel and develops communication skills.
  • Suits a generation often more comfortable asking questions online than meeting someone face-to-face, leading to more open, honest and beneficial mentoring relationships.


To use our e-Mentor service, please contact us using the below form. Once received, an e-Mentor will be in touch with you.

Please email your name, age, area and a brief outline of what we can help with.

  • Please enter a number from 1 to 100.


What are e-Mentors?

Our e- Mentors are available to speak, by email, with individuals affected by bullying. We use an e-mentoring service because of its accessibility across distance and location. Communication by e-mentoring is unhindered by nerves, awkwardness, or social restraints and this encourages open and honest conversation.

Our Mentors support people with whatever is worrying them, whether it’s bullying, self-harm or family relationships. They all share the same passion and the same commitment to supporting others and making a difference.

They’re here to listen, offer support, guidance and encouragement and champion online safety for all.

Who can use the e-Mentoring service?

Anyone of any age, who has access to email, can use service for support.

Why does the e-Mentoring service exist?

We exist to provide support to anyone, anywhere who may be experiencing bullying, anxiety due bullying or a challenging time with their mental health as a result of bullying or historical bullying.

How does the e-Mentoring service work?

  1. When in need of support, an individual can complete the form below.  They will then receive an automated response informing them of our waiting time.
  2. The form is then assessed by our Mentoring team who will then pass the referral to one of our e-Mentors
  3. The e-Mentor will then respond by email and introduce themselves to the individual. The e-Mentor and the individual will then communicate by email to identify concerns, provide support and discover steps to take to help resolve the situation.
  4. Our e-Mentors use empathy, effective, active listening skills to provide support of the highest quality

Will you be able to provide me with regular, long term support?

Communication between the individual and our e-Mentor can last as long as it needs to. There is no time limit to how long the mentoring relationship can last.

Is my correspendence with an e-Mentor confidential?

We take the confidentiality of our service users very seriously and correspondence with an e-Mentor is confidential unless we are concerned about someone’s safety.  If an individual is believed to be in imminent danger or a safeguarding issue is raised, the Head of Mentoring (who monitors all conversations on the platform to ensure the right support is being given) will share the individual’s details with emergency services or appropriate authorities in order to keep them safe.

What if I want to stop my correspondence with an e-Mentor?

You can end your correspendence with an e-Mentor at any time. Of course, we would like to know you are safe and well so would prefer you told your e-Mentor you would like to end the communication rather than ‘just stop’.

Do you store my details?

We anonymise and aggregate high-level data from correspondence in order to study and improve our own performance. We may share some of this data with carefully selected and screened academic partners, but the data is always anonymised, individual conversations cannot and will not ever be shared. Following correspondence, some individuals choose to leave feedback for the service. This feedback is sent to us anonymously and any personally identifying information is removed. We sometimes share anonymous feedback on our social media channels.

If an individual is believed to be in imminent danger or a safeguarding issue is raised, the Head of Mentoring (who monitors all correspondence on the platform to ensure the right support is being given) will share the individual’s details with emergency services or appropriate authorities.

Who are the BulliesOut e-Mentors?

Our dedicated and trained e-Mentors are people from around the UK who volunteer their time to help make a difference to the lives of those affected by bullying. Following a rigorous multi-stage application process, background checks and in-depth training programme, each volunteer e-Mentor commits to volunteering for 2-4 hours a week.

Our Head of Mentoring oversee and assist our volunteer e-Mentors, with the support of our Volunteer Manager. Our Head of Mentoring has qualifications in a relevant field in addition to crisis intervention experience. Our e-Mentors adhere to all of our policies, including our Mentoring Safeguarding Policy, e-Mentoring Privacy Policy, Data Protection Policy and E-Safety Policy.


e-Mentoring has grown in popularity as advances in social media and online communication have given us increasing ability to move the work of mentors into the virtual world. e-Mentoring is about accessibility and flexibility and complements traditional mentoring programmes.

Please note that whilst our Mentors can offer support, guidance and where possible, signposting to a relevant organisation, they cannot answer any questions about financial issues, housing concerns, Coronavirus, medical concerns or legal issues.

We do have links to organisations that may be able to help with some of these concerns.

Our e-mentoring Privacy Policy

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Need to talk?

If you are being bullied or are concerned about someone who is, you can receive help and support from one of our trained Mentors through our e-mentoring service.

If you would like a Mentor to email you, please contact: mentorsonline@bulliesout.com

If you would rather speak to someone over the telephone, you can call Childline on: 0800 1111

For any community-related issues, such as anti-social behaviour, we would suggest contacting your landlord, the local police or your local environmental health department (where applicable), as we are unable to deal with these types of complaints.