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e-Mentoring Privacy Policy

Our registered charity number is 1123070


What information do we collect from you?

When you first email to speak to our e-mentors, your details are passed to one of our trained mentors who will then contact you from a designated BulliesOut email address. Our mentor may ask for basic information such as your name, age and gender and this is to ensure you are given the appropriate support.  Website usage information is collected via cookies.

Do I have to answer these questions?

You don’t have to answer these questions. We only ask them to make sure we provide the best support possible.

How will we use this information about you?

Our mentors ask you questions so that we can better understand how bullying has affected you and make sure the ways we help and support you remains relevant.

We also release surveys and research so we may ask you for your postcode to help us to build up a map of where young people in the UK are being bullied.

Unless BulliesOut believes you are in danger, your information is not shared with anyone else. Please read the next section, When BulliesOut will share your personal information with other organisations.

When BulliesOut will share your personal information with other organisations

Your safety and well-being both offline and online is extremely important to us. If you tell a Mentor something that makes us worried about your safety or your safety within your family, or we suspect there is no-one looking after you properly, we may share this information with either your parents/carers, school, local authority or the Police. We will always try and let you know if we need to contact someone else.

For example, if you tell us that you are not being looked after properly or you’re experiencing sexual, emotional or physical abuse, we will discuss this with you and decide who you would prefer us to share the information about you with. This could be your parents/carers, school, local authority or the Police. We call this Child Protection.

All of our email conversations are logged and if we do pass on your information to your local authority or the Police, we may include actual details of what you said to us; this is called a transcript.


A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser and is used to track things such as the time you spend on a website or making sure your username and password match.

You can choose whether or not to accept cookies, but please remember, if you don’t allow them on our website, you may not be able to access it properly.

If you have a question or a complaint or would like to send us feedback about our e-mentoring, you can contact us 

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Need to talk?

If you are being bullied or are concerned about someone who is, you can receive help and support from one of our trained Mentors through our e-mentoring service.

If you would like a Mentor to email you, please contact: mentorsonline@bulliesout.com

If you would rather speak to someone over the telephone, you can call Childline on: 0800 1111

For any community-related issues, such as anti-social behaviour, we would suggest contacting your landlord, the local police or your local environmental health department (where applicable), as we are unable to deal with these types of complaints.